Privacy Policy

1. Introduction
Flow Facilitators Zambia Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, transfer and store your personal data when you visit [flowfacilitators.africa] (the “Site”) and submit our contact form.

2. Who We Are

• Data Controller: Flow Facilitators Zambia Limited

• Address: 32 Lubu Road, Longacres, Lusaka, Zambia / P.O. Box 38956, Lusaka, Zambia

• Email: info@flowfacilitators.africa

We operate throughout Africa, and in particular target residents of Zambia, Mozambique, South Africa, Zimbabwe, Angola, Kenya and Botswana. Where we process your data, we comply with applicable local data protection laws, including (as relevant) Zambia’s Data Protection Act 2021; Kenya’s Data Protection Act 2019; South Africa’s Protection of Personal Information Act 2013 (“POPIA”); Botswana’s Data Protection Act 2018; and Zimbabwe’s Data Protection Act 2021.

3. What Data We Collect

1. Contact Form Data:

   • Name

   • Email address

   • Telephone number (optional)

   • Any message or enquiry you submit

2. Analytics & Cookies:

   • We use Google Analytics to collect analytics data (e.g. pages visited, time on page, device and browser type) via cookies.

   • No personally identifying information (e.g. name, email) is sent to Google Analytics unless you explicitly provide it in a form.

4. How We Use Your Data

• To respond to your enquiries and communicate with you.

• To improve our Site by analysing usage patterns (legitimate interest).

• To comply with legal obligations (e.g. accounting, record-keeping).

5. Legal Basis for Processing

• Contact form data: your consent when you submit the form.

• Analytics data: our legitimate interest in understanding and improving how users interact with the Site.

6. Sharing & International Transfers

• We may share your form data with our service providers (e.g. our hosting company, CRM provider) for the purposes described above.

• Analytics data is sent to Google LLC in the United States and processed under Google’s EU-US and Swiss-US Privacy Shield frameworks (or successor mechanism).

7. Data Retention

• We retain contact form submissions for as long as necessary to respond to your enquiry, plus 3 years thereafter for record-keeping.

• Analytics data is retained by Google Analytics per your Google Analytics settings (typically 26 months).

8. Your Rights
Depending on local law, you may have the right to:

• Access a copy of your personal data.

• Request correction or deletion.

• Object to or restrict processing.

• Withdraw consent (where processing is based on consent).

• Lodge a complaint with your local data protection authority.

To exercise any right, please contact privacy@[yoursite.com]. We will respond within applicable timeframes (typically 30 days).

9. Cookies & Opt-Out

• You can disable cookies at any time via your browser settings.

• To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout/.

10. Third-Party Links
Our Site may link to third-party websites. This Privacy Policy does not apply to those sites; please review their policies separately.

11. Children
Our Site is not directed to children under 16, and we do not knowingly collect data from them. If you believe we have, please contact us and we will delete it.

12. Changes to This Policy
We may update this policy from time to time. The “Last updated” date below will change when we do. Please check back periodically.

Last updated: June 9, 2025